Resources
— Checklist · 5 minutes
Handoff checklist
Most operational pain hides in handoffs. This is the short list every handoff should clear before it's considered done.
Before the handoff
- Sender and receiver are named — roles, not just teams.
- Definition of done for the upstream step is stated.
- Customer-facing context is summarised in one paragraph.
- Open risks are listed with owners.
At the moment of handoff
- Receiver acknowledges in writing within 24 hours.
- Any missing information is flagged before work starts.
- Deadline for the next step is explicit.
After the handoff
- Repeat questions from the receiver get added to the SOP.
- Patterns of missing context become workflow improvements.
— Related